• IT Desktop Support Technician

    Office Location US-AZ-Phoenix
    Requisition Number
    2018-10298
    # of Openings
    1
    Program
    IT/Information Technology
    Hire Type
    Regular
    Hourly/Salary
    Salary
  • About the opportunity

    SWCA Environmental Consultants has an opportunity for a IT Desktop Support Technician to join our expanding IT team.  The selected individual will collaborate with all IT team members supporting over 900 users at 29 locations.

     

    The role will work from our Central Phoenix Corporate office.

     

     

     

    What you will accomplish

    • Team member supporting staff via email, Remote Monitoring and Management (RMM), phone, in person, and ticketing system.
    • Investigate, analyze, and resolve software, hardware, and network connectivity problems.
    • Take initiative to resolve problems and assure tasks are completed in the most effective manner.
    • Use of a Support Ticketing System to ensure all details of work performed is captured.
    • Support all aspects of the end user including hardware, remote access, software, and systems build and installation.
    • Travel periodically to other offices to assist with project work.
    • Research and resolve unexpected problems.

    Experience and qualifications for success

    • Bachelor's degree in Systems or Computer Engineering or a related field preferred or equivalent work experience.
    • Minimum of five (5) years of related IT experience.
    • Microsoft certification(s) is preferred.
    • Experience providing phone, remote, and on-site support for multiple locations.
    • Troubleshooting laptop & desktop hardware and software (Windows 7/10/O365).
    • Experience with Microsoft Server 2008/2012/2016 systems support.
    • Basic MAC OS skills (printing, network connectivity, application install).
    • Microsoft Office 2016/O365.
    • User move/add/changes/deletions in an O365 environment.
    • Shoretel experience helpful.
    • Demonstrated knowledge of Windows 7/10 in a networked Active Directory environment.
    • A strong orientation towards internal customer service, collaboration, and a willingness to be hands-on.
    • Must be willing and able to travel to other offices and work some evenings/weekends or on-call hours as needed, travel 10%.

     

    SWCA Environmental Consultants is a growing employee-owned firm, providing a full spectrum of environmental services. With offices across the United States, SWCA is one of the largest environmental compliance firms and ranks among Engineering News-Record’s Top 200 Environmental Firms.

     

    If you would like to contact SWCA regarding the accessibility of our website or need assistance completing the online application process due to a disability, please email accommodations@swca.com or call 800-828-8517. This contact information is for disability accommodation requests only. All other inquiries will not receive a response. 

     

    EOE - women, minorities, individuals with disabilities and veterans are encouraged to apply.

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